Why do I need to fill out Form 1583?

We are required by law to have your original copy of the completed Form 1583 before we can process your mail.

Can I change my address with the USPS?

If you want to change your home or business address to your SnapMailbox address, you’ll need to file a Change of Address (COA) with the United State Postal Service (USPS). You can file a COA online, over the phone, or at the post office. Your SnapMailbox account includes a PS Form 3575 with your new address to use, and you’ll need to verify your identity. For more information, read the USPS Change of Address FAQ.After filing your COA, the USPS usually processes the request in 7-10 business days. You’ll receive a Permanent Change of Address Confirmation and a Welcome Kit to your new address, which we’ll upload to your SnapMailbox account. The USPS will continue to forward your mail from your old address for 12 months and up to 60 days for periodicals and magazines. We recommend that you notify anyone who sends you mail of your new address.You only need to file one COA if everyone in your group who wants their mail sent to the new address has the same last name. If one or more people have a different last name, each individual will need to file a COA for the new mailing address.If you only want your business mail to switch from your home address to your SnapMailbox address, you need to file one COA for your business mail. However, you’ll need to file two forms if you send both your personal and business mail to your new address.

What do I do if I have issues saving my shipping address?

The autocomplete function on some web browsers might be causing some issues. We recommend filling out your shipping address on your own. If the problem persists, don’t hesitate to contact your customer service representative for assistance.

How do I set up my virtual mailbox?

After you select an address and create an account, we’ll immediately send you a Form 1583. You’ll have to add your notarized signature and send it back to us, along with copies of two forms of identification.Acceptable IDs include the following:

• Valid driver’s license
• Corporate or work ID
• Student ID
• Passport
• Green card
• Voter registration card
• Vehicle registration card
• Insurance policy (home, health, or vehicle)
• Current lease or mortgage agreement
• Deed
• Trust

After SnapMailbox receives my Form 1583, how long does it take to have everything in place?

We’ll set up your account the same day we receive your completed Form 1583. You’ll receive an email with receipt of the form and notice that your SnapMailbox account is ready. If you don’t hear from us within a couple of days after sending your form, contact us to check on the status of your account.

What payments do you accept?

We accept all major credit and debit cards. We’re continuously adding new payment options. If you have a different method of payment you would like to use, let us know at support@snapmailbox.com.

What do I do if I have issues with my credit card?

Our processor may raise an issue if you list a foreign billing address with a U.S. credit card or use a Canadian credit card. Don’t hesitate to contact your customer service representative if you need assistance.