Terms of Service

Please read our terms of service below. If you have any questions or concerns about your privacy, please contact us at support@snapmailbox.com

This website is operated by SnapMailbox.com, LLC, a Delaware limited liability company. Throughout the site, the terms "we", "us", "our" or “SnapMailbox” refer to SnapMailbox, LLC.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If any change we make is determined to be unenforceable for any reason, that change shall be severable from the rest of the agreement and does not impact the enforceability of the rest of this Agreement.

THIS AGREEMENT, IN SECTION 18 CONTAINS A BINDING ARBITRATION PROVISION GOVERNED BY THE FEDERAL ARBITRATION ACT AND A WAIVER OF CLASS ACTIONS.

SECTION 1 - WEBSITE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. No one under the age of 13 may use this site.

You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. We reserve the right, if we determine in our sole discretion, that good cause exists, we may suspend your account and cooperate with any applicable law enforcement agencies.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. For subscription services, you will be provided notice of any changes to your subscription and provided the opportunity to discontinue the subscription. We reserve the right to charge different subscription prices to different users.

5 - PRODUCTS OR SERVICES

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Mail Services

To allow us to provide the Services, you must sign a complete and accurate United States Postal Service ("USPS") Form 1583. Without it, we cannot process your mail. Any mail sent to us without a completed and accurate Form 1583 may be charged additional fees and we may designate such mail as “Return to Sender” or notify any senders that we are not yet authorized to accept mail on your behalf. We reserve the right to cancel your account if we do not receive your signed Form 1583 within thirty (30) days from your order.

To begin your service, you may have to file a Change of Address (“COA”) with the USPS. We are not responsible for any non-compliance or errors by the USPS related to your COA.

Unless otherwise designated on your Form 1583 or otherwise expressly agreed, we will not accept:

  • restricted mail. Some locations may not accept certified, registered, or restricted-delivery mail, packages. If you have signed up for a Service that authorizes such acceptance, you authorize us to sign for any mail addressed to you.
  • "postage due" or COD Mail.

In some jurisdictions, formal service of process may be effectuated by hand-delivering papers to the tenant of a mail agent such as us or through certified or other mail to your SnapMailbox service address. You acknowledge your awareness of this possibility and agree to hold us harmless from any and all damages or harm arising out of the delivery of such process to us.

We will scan the outside of your mail unless we determine, in our sole discretion that doing so would violate law. By directing us through your account, you authorize us to take whatever action indicated.

As part of our mail forwarding service, we forward your mail to the address you designate using USPS or other commercially-reasonable mail services. Once we provide your mail with them, our obligations to forward your mail have been completed. We are not responsible for the care or delivery of your mail once it is placed with the carrier and you release us from any liability related to any errors or delays by third party carriers. If any mail forwarded by us to your address on file is returned to us, we reserve the right to charge a service fee related to processing such returns.

International Deliveries

To forward items internationally, we may need and you authorize us to open and inspect your package to comply with applicable regulations. If we determine, in our sole discretion, that forwarding your item internationally will violate local regulations, we reserve the right not to forward such items. Instead, we will make them available for pick up in a location near where they were originally received.

Ambiguities regarding addressee

If we can determine certain items are yours although not correctly addressed, we will try to scan such items in your primary account. We are not responsible for scanning any mail to accounts (either to the wrong account or failing to scan to your account) when the mail is not properly addressed.

If we cannot determine to whom certain mail belongs, we will first try to “Return to Sender.” If we are unable to do so, we reserve the right to open the mail to try and better determine to whom it belongs. If the identity of the addressee can still not be determined, we are authorized the dispose of that mail without any liability.

Cash or other currency

Cash or other currency is not to be sent through the mail. We cannot scan currency. We will forward any such currency to you, but we are not responsible once provide it to a third-party carrier.

Your use of the SnapMailbox address

We may, because of situations beyond our control, have to occasionally change the SnapMailbox address we provide you. If we do have to change the address, you may terminate the agreement. Otherwise, you are responsible for notifying your customers of the change and all associated costs. You must designate your SnapMailbox address exactly in the format we provide you and you agree not to modify it. We are not responsible for any loss, damage or harm if mail is not addressed exactly in the format we provide to you. You agree to make good faith best efforts to notify all of your mailers of the correct address format. Continuous delivery of mail with the incorrect format will authorize us to terminate your account or charge additional surcharges.

Your SnapMailbox address if for mail delivery purposes only and you agree not to represent in any medium the address as your physical location of operations in any way. Violations of this provision may result in immediate termination of your account or additional surcharges in our sole discretion.

Check Deposit Services

You are responsible for notifying us of the presence of a check in your account. By instructing us to deposit your checks for you, you are authorizing us to charge the applicable fees and to endorse your check for deposit pursuant to any and all terms or conditions on said checks and regardless of whether the checks are void, invalid or illegible. You are responsible for the assessment of any fees by your bank as a result of the deposit of any checks by us on your behalf. Your bank may not allow us to deposit checks on your behalf. Any and all checks returned for insufficient funds to may be assessed a processing fee by us.

Because we merely service as a forwarding service, we are not responsible or liable for any of your losses arising out of your use of our check depositing services UNLESS CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. In no circumstances are we liable for any losses arising from the acts of third parties such as insufficient funds; closed accounts; fraud; insolvency or bankruptcy; unauthorized, counterfeit, altered, or forged signature on any check; failures or limitations on the availability of third party telecommunications or other transmission facilities; or your failing to properly enter and/or transmit information.

6 – The Initial Term, Renewal and Termination

The Initial Term of your subscription is based on your initial order or as otherwise mutually agreed upon through the Service beginning on the day you agree to pay for the Service and complete the online or other subscription form. When the Initial Term ends, this Agreement will automatically renew for successive terms of the same length as your Initial Term. If at renewal, we no longer offer the package you originally signed up for, we will place you in the package that is most similar to your original package.

If any mail is received by us after the expiration or termination of this Agreement, we may designate such mail as “Return to Sender” or notify any senders that we no longer accept mail on your behalf. You agree to take steps to immediately stop using your SnapMailbox address in any way once your account is terminated.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

If, in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, including, without limitation, the failure to timely pay invoices which are due upon receipt by and through your credit card we have on file, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Reactivation fees may apply to reactive closed accounts.

Upon termination, we reserve the right to apply any funds we have on deposit to your any amounts due and owing. You are responsible for notifying your mail senders about whatever new address you are using after termination. We are not allowed to file a COA and are not authorized to refuse mail, return it to the sender, or hold the mail for the six month period following your notice of termination and return it to the post office or redeposit it in the mail without new postage. Pursuant to USPS regulation DMM 508.1.8.3.b, or any amendments thereto, this Agreement constitutes written consent by you that we do not have to forward mail addressed to you during the period of six months after you terminate this Agreement. Your account may still be accessible, but unless subsequently agreed, we are not required to forward any mail received by us to you.

Six months from termination, any and all USPS mail will be recycled and all other mail will be returned to sender. If we receive mail addressed to you after that six-month period, we may designate it as Undeliverable and Non-Returnable or return it to sender. If any mail is delivered after the expiration of six months from the date of termination that cannot be returned to sender, we may consider it abandoned and dispose of it in any manner within our discretion.

Certain provisions herein intended to survive the termination of this Agreement shall remain enforceable notwithstanding any termination. These provisions include, but are not limited to, Sections on Indemnity, Disclaimers of Warranty and Limitations of Liability, and Governing Law and Dispute Resolution.

7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. If we determine that you have not provided accurate information to us, we reserve the right, but are not obligated, to cancel the services to you or take whatever commercially reasonable and necessary steps to remedy any harm or wrongdoing caused by such inaccurate information. Without current and working email accounts, we will not be able to notify you of deliveries.

You must immediately alert us of any fraudulent, unauthorized, illegal or suspicious activity in your account.

8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

9 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are separate from us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party

11 - PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. To view our Privacy Policy, click here.

12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In the event we send mail to the wrong account either electronically or through mail forwarding, you agree to notify us of the receipt of any mis-assigned mail. We are not liable for any mis-assignment, but will work to re-route the mail to the correct recipient and correct any such error omission. You agree not to view or disseminate in any way any mail that is mistakenly uploaded to your account. Any unauthorized use of mail that is not yours may result in criminal or civil liability and termination of your account.

13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The limitation and exclusion of liability expressly applies to any refusal to accept mail, return to sender designations, failures to forward to you or notifications to third parties that we are not authorized to accept your mail as authorized by this Agreement. You acknowledge that we are not a customs agent or broker.

15 - INDEMNIFICATION

You agree to indemnify, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, members, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18 - GOVERNING LAW AND DISPUTE RESOLUTION

For the purposes of this Section, references to "Snap Mailbox," "you," and "us" include our respective subsidiaries, affiliates, agents, employees, business partners, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us.

The arbitrability of any Disputes (as defined below) is governed by the Federal Arbitration Act and not any state laws applicable to arbitrations. Regarding the substantive law of any Disputes, to the maximum extent authorized by law, the laws of the State of Texas govern the non-arbitration related interpretation of this Agreement and the substantive law of any Dispute, regardless of conflict of laws principles.

Arbitration. Any Dispute shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).

ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.

All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction. This arbitration provision shall survive: i) the termination of the Agreement; or ii) the bankruptcy of any party. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.

NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.

RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT. YOUR WRITTEN NOTIFICATION MUST BE EMAILED TO SNAPMAILBOX, LLC AT SUPPORT@SNAPMAILBOX.COM, ATTN: LEGAL OPT-OUT AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION.

Any arbitration will be conducted by the AAA under its Commercial Arbitration Rules. If the value of the dispute is $75,000 or less, its Supplementary Procedures for Consumer-Related Disputes will also apply. On disputes involving $75,000 or less, we will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses. You agree to commence arbitration only in your county of residence or in Harris County, Texas, US. We agree to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim. Nothing herein prohibits us from asking the arbitrator to award us all costs of the arbitration including any Administrative Fees paid on your behalf.

If the Dispute is not arbitrated by the choice of the parties or a court does not compel arbitration if either party elects to arbitrate for whatever reason, the Dispute will be decided by a court without any right by either party to a trial by jury. Any such court proceeding, including any efforts to compel arbitration or initially filed lawsuits that arises out of or relates to this Agreement or use of the Sites shall be decided exclusively by a court of competent jurisdiction located in the Houston, Harris County, Texas.

Dispute is defined as “Any dispute, claim or controversy between you and us, our members, officers, directors, agents, parent companies and affiliated companies that arises out of or relates to this Agreement or use of the Site or Service, or otherwise regarding any aspect of your relationship with us that have accrued or may thereafter accrue, whether based in contract, statute (including, but not limited to, any consumer protection statutes, regulation or ordinance), tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence or any other intentional tort), or any other legal or equitable theory.

19 - REFUND POLICY

We want you to be 100% satisfied with our service. If you feel there was a problem with the service you received, please contact us at support@snapmailbox.com or 1-877-777-0450. A customer service representative will be happy to get the issue resolved for you. If we made an error, we will correct it for you as quickly as possible at no additional cost. If you decide that you want a refund, all such requests must be submitted within 60 days of purchase.

Your refund will be issued in the same form that it was received. For example, if the payment to us was made by credit card then the refund will be issued to the same credit card used to make the payment. However, if you choose, you may request to receive a credit for future purchases/payments instead of a refund. Please note that all government fees, third-party fees, and all shipping cost are non-refundable.

20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.